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SM Supermalls in Cavite conducted a Joint Tactical Inspection in SM City Bacoor.  Participated by hundreds of Security Personnel from SM Bacoor, SM Dasmarinas, SM Rosario SM Supercenter Molino and SM Marketmall.
• Engineer Antolin Paule, SM senior vice president for Engineering and security affairs inspects the gadgets of the lady guards during the Joint Tactical Inspection in SM Bacoor.
• Engineer Antolin Paule, SM senior vice president for Engineering and security affairs and Tricia Martinez, SM regional operations manager, lead the joint tactical inspection in SM City Bacoor. With them are SM mall managers, SM security managers and officials and security agents.

Complete Customer Service has always been a main concern of SM Supermalls. Ever since SM Started, they have always thought of ways to provide excellent customer service to their shoppers and patrons.  From assistance at anchor stores to the unconditional service provided for them in terms of personal items lost, accidents, and lost children.

The Customer Relations Department (CRS) believes that each and everyone of the security personnel are at
the forefront of customer service. CRS believes that the work of a security personnel is not easy, but should not affect in anyway the quality of service provided for customers, instead, it will serve as a motivation and inspiration to improve the performance of their duties. SM wants to let their customers feel that they are safe everytime they enter the doors of the malls, that they can shop leisurely with their family without having to worry about their safety and security, and they can only achieve this by providing exceptional customer service.

The event was headed by Engr. Antolin Paule, SVP Engineering and Security SM Supermalls; Tricia Martinez, SM Regional Operations Manager, Ret. Gen. Cesar Abella, President and General Manager of Defense Specialist Corp.; Almus Alabe, CRS Division Manager; Felipe Buena, SAVPCRS Division, SM Retails; SM mall managers and assistant mall managers and representatives from different Security Agencies and CRS personnel.

│Operation Eposé Vol. 9 Blg. 49 June 17-June 23, 2012 issue

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